Frequently Asked Questions

Everything you need to know about your Vacier experience.

What materials are used in Vacier jewelry?

We use high-quality 316L stainless steel and premium materials designed to be water, heat, and sweat resistant. Our pieces are crafted to be hypoallergenic and will not green your skin.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please contact our support team to initiate a return or exchange.

Will the jewelry fade or change color over time?

No, our jewelry is engineered for durability. Unlike traditional silver or gold plating, our vacuum-coating process ensures that the finish remains intact even with daily wear.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking link. You can use this link to monitor your package's progress in real-time.